Delivering Constructive Criticism

Constructive criticism is a valuable tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. Because constructive criticism often involves emotions and feelings, it makes it even more difficult to deliver effectively. When management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them. When done well, constructive criticism enables for resolving problem behaviors in the workplace, which increases retention, engagement, and productivity among employees.

Through the use of role plays, discussion topics, individual activities, problem solving scenarios, and mini case studies, participants in this workshop increase their confidence and comfort level in delivering constructive criticism to improve productivity and results and enable for increased collaboration among the team.

Supervisors, managers, team leaders and other who manage employees or lead teams.

• Understanding when feedback is necessary
• What to do and what not to do during the feedback session
• Preparing and planning for giving constructive criticism
• The facts and nothing but the facts
• Creating an environment of collaboration during the session: watching body language, checking for understanding and using active listening techniques
• Setting SMART goals and using action planning
• Emotional intelligence and behavior problems
• Emotional intelligence and providing constructive criticism: diffusing anger and negativity
• Checking in and following up; increasing accountability