Managing a Multi-Generational Workforce

Today’s managers are likely leading employees from across five generations. This makes for complexity in managing employees. Each generation expects something different from their leaders. Today, more than ever, the ability for managers to understand and appreciate the various generations they are leading, and learn how to effectively communicate with them, is essential for success in the organization. Managers need to be able to lead, motivate and inspire every generation they lead, in a way that works for and engages that generation. And there will be conflicts. Which means managers must learn how to create a productive and collaborative work environment, where the various generations support and rely on each other to achieve goals.

This course provides managers at all levels with skills needed to:

• Engage the various generations in the workplace
• Adapt a flexible management style to fit the needs of the various generations
• Leverage the value and benefits of a diverse workforce
• Build a culture of engagement and commitment

A pre-session survey captures information from participants on the challenges they face managing a diverse, multigenerational workforce as well as gathers their perceptions of the various generations in the workplace. Through mini case studies, role plays, discussions, problem solving scenarios, and individual planning activities, participants apply what they are learning in the course.

• Any level manager or leader who currently manages a multi-generational workforce.
• Anyone who may be managing a multi-generational workforce in the near future.