Description

Managing others can be difficult. In particular, setting goals and expectations to ensure objectives are met and the work is getting done requires effective communication and collaboration with employees. The ability to collaborate and come to consensus with staff on goals to be achieved and the ability to learn what to delegate and when to ensure the work is getting accomplished can sometimes be a matter of trial and error.

In this half-day workshop, supervisor, managers, and team leads who have to direct the work effort of others will learn best practices for:

  • Setting expectations with staff
  • Setting SMART goals in collaboration with staff
  • Aligning goals: Organization > Division > Department > Workgroup
  • Fast and SMART Goals – Both are possible!
  • Defining requirements for tasks
  • Assigning work and delegating appropriately
  • Providing effective feedback to staff to ensure continuous improvement – setting performance appraisal goals
  • Helping staff to manage their time to achieve goals and objectives

This Course is Ideal for

Supervisors, managers and team leads who need to set goals and expectations with employees to accomplish work initiatives.

Topics

  • Defining requirements and setting expectations
  • Goal setting
  • Cascading goals
  • SMART Goals and PACT Goals
  • The Three P’s of goal setting
  • Fast and SMART goals
  • Collaborating with and helping employees set goals
  • Assigning work – 3 approaches
  • Helping employees manage time
  • Effective delegation: determining what to delegate, providing instructions and monitoring results
  • Providing feedback on work – informal and formal feedback